After being told repeatedly, for what seems like years, I should upgrade to a DOCSIS 3.0 cable modem because they are faster, I finally found one on sale at NewEgg last week and purchased it.
I hate messing with cable modems because there is too good a chance that Comcast will have to get involved. I checked the web and people were saying that I just plug the new one in and I’ll be redirected to a page to register the new modem and I’m done and good.
Nope. The modem failed to establish a connection with Comcast and I had to call technical support. I will say that it seems Comcast support is getting easier to deal with. I probably waited < 10 minutes to get connected to a human. There was no flubbing around, he knew what to do and got right on it. Within 30 minutes it was registered and working.
I was a little hesitant to hang up as while the modem had good lights, I still wasn’t connecting and his comment was just wait 5-10 minutes and it will be OK. After he hung up I went into my router, found it didn’t have an IP address assigned so I renewed the lease and BANG it was running.
The downside is, after buying this modem, my speed is exactly the same 30MB down and 5MB up. There a chance that the speed change is a software setting (good chance really), and it might take a day or so to take effect, so I’ll check again tomorrow. If I really see an increase, I’ll report it as a comment.